Terms of service

Last updated: 13 November 2026

These terms apply when you use The Callighan Store website at thecallighanstore.com or buy goods from us. The store is operated by MCM PRO GROUP PTY LTD (ABN 37 628 881 167), trading as The Callighan Store ("we", "us", "our").

By placing an order or using this website, you agree to these terms. Please also read our Shipping Policy, Refund and Returns Policy and Privacy Policy.

These terms apply to orders placed on or after the "Last updated" date above. Earlier orders are dealt with under the terms that applied when you ordered, as well as your rights under the Australian Consumer Law.

1. About us

We sell goods to customers in Australia. We operate as a dropshipping store, which means we do not hold stock. When you order, the goods are supplied and sent to you by our Australian suppliers from their warehouses. We remain the seller of the goods. Your contract is with us, not with the supplier or the courier.

You must be 18 years or older to place an order. If you place an order on behalf of a business or another person, you confirm you are authorised to do so.

2. Orders

When you place an order, you are offering to buy the goods at the price and on the terms shown at checkout. We accept your order when we send you an order confirmation. Until then, we may decline the order.

We may decline or cancel an order, or part of an order, if:

• an item is unavailable or cannot be supplied within a reasonable time;
• there is an obvious pricing or description error;
• we cannot deliver to your address;
• your payment is not received, is reversed, or is suspected to be unauthorised or fraudulent;
• you have provided incomplete, misleading or false contact or delivery details; or
• we reasonably believe the order does not comply with these terms or the law.

If we cancel after you have paid, we will refund the amount you paid for the cancelled item (and any related shipping that is no longer applicable), unless the law requires otherwise, or unless the cancellation is due to fraud or an unauthorised payment, in which case we may withhold or recover amounts as the law allows.

You may ask us to cancel an order by emailing info@mcmprogroup.com with your order number. If the item has not yet been dispatched, we will usually cancel it and refund you. Once an item has been dispatched, we may not be able to recall it. A change of mind after delivery may be available on the conditions in our Refund and Returns Policy, including the 14-day time limit, unused and unopened condition, return freight, 10% restocking fee, and hygiene exclusions.

3. Prices, GST and payment

All prices are in Australian dollars and include GST unless we say otherwise. Shipping costs are shown at checkout.

You pay at checkout using the payment methods shown there. By paying, you confirm that you are authorised to use that payment method.

We may change prices on the website at any time. The price that applies to your order is the price shown at checkout when you complete payment, subject to section 4.

Promotional codes, including welcome or sale discounts, may have their own conditions. They cannot be applied after an order is placed, unless we agree otherwise. Sale and discounted items have the same Australian Consumer Law rights as full-priced items.

4. Pricing and description errors

We try to make sure that prices and descriptions are accurate. Occasionally an error occurs, or a supplier's price changes before we accept an order.

If there is an obvious error — for example, a price that is clearly too low or too high given the product — we may cancel the order, or the affected part of it, and refund you. We will contact you if we can. We are not obliged to supply goods at an obvious error price.

If a description or image is wrong in a way that matters, your rights under the Australian Consumer Law still apply.

5. Delivery

Delivery is described in our Shipping Policy. Goods are dispatched from our suppliers' warehouses, not from our Northmead business address. Delivery times are estimates.

Risk passes on delivery, as set out in the Shipping Policy. You are responsible for providing a correct and complete delivery address and for being available to accept deliveries that require a signature or appointment.

Please inspect boxes and items on arrival, especially large or high-value goods such as televisions, furniture, beds and major appliances, and report transit damage promptly, as set out in our Refund and Returns Policy.

6. Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (ACL), which is Schedule 2 to the Competition and Consumer Act 2010 (Cth), or any other law that cannot be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds and returns are described in our Refund and Returns Policy. Manufacturer warranties, where offered, are in addition to your Australian Consumer Law rights.

7. Using the products

You must use, assemble, install and look after products in line with the manufacturer's instructions and any warnings supplied with the product or stated on the product page.

You are responsible for checking that a product is suitable for your intended use, including size, capacity, compatibility and installation requirements, except to the extent we made a representation about that purpose, or you made that purpose known to us before you bought the item and we agreed it was suitable.

Do not modify electrical or gas appliances, or baby products, except as the manufacturer allows. Baby products must be used in line with the applicable Australian safety standards and the instructions supplied.

8. Your responsibilities

You must:

• provide accurate contact and delivery details, and keep them up to date while an order is in progress;
• use the website lawfully, and not misuse, attack or attempt to disrupt it;
• not use our content, product listings or images except as allowed by these terms or by law; and
• not place orders in a way that is fraudulent, or using a payment method you are not authorised to use.

9. Chargebacks, fraud and unauthorised orders

If you have a problem with an order, please contact us first so we can assess it and provide any remedy you are entitled to.

If you raise a chargeback or payment dispute, we may give the payment provider our records, including the order, payment, dispatch, tracking, delivery signature or scan, photographs, serial numbers and any assessment report. We will dispute chargebacks that we reasonably believe are unfounded or fraudulent. This does not stop you using any dispute right your payment provider or the law gives you.

We may cancel, delay or refuse an order, request further information, or restrict future orders if we reasonably suspect fraud, unauthorised use of a payment method, or a pattern of unfounded payment disputes. Where an order is cancelled and no fraud is established, we will refund any amount we have received for that order, as the law requires.

10. Intellectual property

The content on this website, including text, images, logos and trade marks, is owned by us or our licensors and may not be copied or used without our permission, except as allowed by law. Product images and descriptions may be provided by our suppliers and remain subject to their rights.

"The Callighan Store" and our logos are trade marks or trading names of MCM PRO GROUP PTY LTD.

11. Website availability and reviews

We do not promise that the website will always be available, uninterrupted or error-free. We may change or withdraw products, prices or content at any time.

If you submit a review, question or other content, you grant us a non-exclusive licence to use it in connection with the store. You must not submit content that is false, defamatory, unlawful, or that you do not have the right to submit.

12. Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including under the Australian Consumer Law. You remain entitled to the remedies and compensation the Australian Consumer Law provides, including for reasonably foreseeable loss or damage.

To the extent permitted by the Australian Consumer Law and other applicable law:

• we are not liable for loss that is not reasonably foreseeable;
• we are not liable for loss caused by something outside our reasonable control (including severe weather, industrial action, widespread courier or network failure, or a failure by a third party that we could not reasonably have avoided); and
• we are not liable for loss caused by your misuse of a product, your failure to follow the manufacturer's instructions, or your failure to provide a correct delivery address.

If goods we supply are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then to the extent the Australian Consumer Law allows us to limit our liability, our liability is limited to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of those things, at our option.

13. Events outside our reasonable control

We are not responsible for a failure or delay in performing our obligations to the extent it is caused by an event outside our reasonable control, provided we take reasonable steps to reduce the effect of that event. This does not remove any right you have under the Australian Consumer Law.

14. Changes to these terms

We may update these terms from time to time by publishing the updated terms on this page, with a new "Last updated" date. The updated terms apply to orders placed after that date. They do not change the terms of an order you have already placed, except as required or permitted by law.

15. General

If any part of these terms is held to be invalid or unenforceable, the rest of the terms still apply. If we do not enforce a right on one occasion, we may still enforce it later. You may not transfer your rights under an order without our consent. We may use suppliers, couriers and other contractors to help us perform our obligations.

These terms, together with our Shipping Policy, Refund and Returns Policy and Privacy Policy and the details of your order, are the entire agreement between you and us about that order.

16. Governing law

These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales and the Commonwealth of Australia may hear disputes. This does not prevent you from using any right you have to contact NSW Fair Trading, the ACCC, or another competent court or tribunal.

17. Contact us

The Callighan Store
MCM PRO GROUP PTY LTD (ABN 37 628 881 167)
14-16 Murray St, Northmead NSW 2152
Email: info@mcmprogroup.com
Phone: 0401 368 578