Shipping policy
Last updated: 13 November 2026
The Callighan Store is operated by MCM PRO GROUP PTY LTD (ABN 37 628 881 167), trading as The Callighan Store ("we", "us", "our").
Please also read our Refund and Returns Policy and Terms of Service.
1. Where we deliver
We sell to customers in Australia. We deliver to physical Australian street addresses.
We do not hold stock ourselves. When you place an order, the goods are packed and sent to you from our suppliers' warehouses in Australia. We remain the seller of the goods.
Some items — especially oversized furniture, beds, mattresses and large appliances — may only be available for delivery to metropolitan areas, or may not be available to some regional, remote, or restricted addresses. If we cannot deliver an item to your address, we will contact you to discuss your options, which may include a refund of that item.
PO Boxes and parcel lockers are not available for all products, and are not accepted for large or high-value items. If a product cannot be sent to a PO Box or locker, that will be treated as an address we cannot deliver to.
2. Shipping costs
Prices on this store are in Australian dollars and include GST. Shipping costs are shown at checkout before you pay.
Our standard shipping rates are:
| Method | Cost |
|---|---|
| Standard | A$9.95 |
| Standard, when the order merchandise total is A$99 or more | Free |
| Express | A$15 |
If a different freight charge applies — for example, for a bulky, heavy, oversized or remote delivery — that charge will be shown at checkout before you pay. Some express options are not available for every product or postcode.
3. Dispatch and delivery times
Delivery times are estimates, not guarantees. They are measured in business days and exclude weekends and Australian public holidays.
As a guide, after we confirm your order:
- Standard delivery often arrives within about 2 to 10 business days, depending on the item, the supplier's warehouse location, and your postcode;
- Express delivery, where offered, is usually faster than standard, subject to the courier and your location; and
- regional or remote addresses, oversized items, and peak periods (including the Christmas trading period) can take longer.
An order is not dispatched from our own premises. The relevant supplier dispatches it from their warehouse after they receive the order. Some orders are sent in more than one parcel, sometimes on different days and from different warehouses. You may receive more than one tracking number.
If there is a material delay, or we cannot supply an item within a reasonable time, we will contact you. Your rights under the Australian Consumer Law still apply, including in relation to supply within a reasonable time.
4. Your delivery address and failed deliveries
Please check that your delivery address, name and phone number are complete and correct before you pay. The courier may need to call you on the day of delivery, especially for large items.
If the address is wrong or incomplete, or you are not available to accept a delivery that requires a signature or an appointment, you may need to pay the reasonable cost of redirecting, storing, returning or re-delivering the order. A failed delivery that is returned to the supplier because of an incorrect address, an unclaimed parcel, or repeated unsuccessful attempts may also incur a return or restocking cost.
Please make sure someone is available to accept large or high-value items. Our suppliers may attempt delivery during ordinary business hours (often between about 8:30 am and 5:00 pm on a business day). Extra attempts can be charged.
If you refuse a delivery because you have changed your mind after the item has been dispatched, or without a valid reason under this policy or the Australian Consumer Law, we may treat that as a failed delivery. You may be responsible for outbound and return freight, and a change-of-mind restocking fee may apply under our Refund and Returns Policy.
5. Risk and title
Risk in the goods passes to you when they are delivered to the address you gave us — that is, when they are handed to you or a person at that address, or signed for, or left at the address in line with a delivery instruction you requested (such as an authority to leave).
Until delivery, the goods are not at your risk. If they are lost or damaged in transit, contact us and we will arrange a repair, replacement or refund as appropriate, in line with our Refund and Returns Policy and the Australian Consumer Law.
Title in the goods passes to you when we have received payment in full and the goods have been delivered.
6. Inspection on delivery
Please inspect the outer box when the item arrives, and inspect the item itself as soon as you reasonably can.
For large or high-value items, including televisions, furniture, beds, mattresses and major appliances:
- a signature is usually required;
- check the carton for obvious damage before you sign;
- if the box is damaged, note it on the courier's docket or device, take photos, and inspect the contents; and
- if the damage is obvious and serious, you may refuse the delivery, photograph the box and label, and contact us.
If something arrives damaged, short, or incorrect, please report it to us within 48 hours of delivery with photos of the outer box, the packaging and the item, as set out in our Refund and Returns Policy. That 48-hour reporting request does not take away your Australian Consumer Law rights if a problem only becomes apparent later.
We do not recommend authority-to-leave for large or high-value items, and we may refuse that request for those items.
7. Problems with delivery
If there is a delay, a missing parcel, or any other delivery problem, contact us at info@mcmprogroup.com or on 0401 368 578, and include your order number and any tracking details.
Your rights under the Australian Consumer Law still apply. See our Refund and Returns Policy.
8. Contact us
The Callighan Store
MCM PRO GROUP PTY LTD (ABN 37 628 881 167)
14-16 Murray St, Northmead NSW 2152
Email: info@mcmprogroup.com
Phone: 0401 368 578