Privacy policy

Last updated: 13 November 2026

The Callighan Store is operated by MCM PRO GROUP PTY LTD (ABN 37 628 881 167), trading as The Callighan Store ("we", "us", "our").

This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to personal information we collect through thecallighanstore.com, our checkout, our customer emails, and when you contact us.

If you do not provide the information we need to process an order, we may not be able to complete it.

1. What we collect

We may collect:

  • your name, email address, phone number, and delivery and billing address;
  • order, payment and refund details (your payment is processed by our store platform and payment providers; we do not store your full card number);
  • account login details, if you create an account;
  • messages, emails, call notes and other correspondence you send us, including photos or videos you provide for a delivery or returns claim (for example, photos of a box, an item, or a serial number);
  • marketing preferences, including whether you have asked to receive offers or have opted out; and
  • information your browser or device sends when you use our website, such as pages viewed, referring site, approximate location, device type and IP address, including through cookies and similar technologies.

We collect this information when you place an order, create an account, join a mailing list, contact us, or use our website. We only collect what we reasonably need to run the store and deal with you.

We may also receive information about an order from our suppliers, couriers or payment providers (for example, a tracking update, a failed-delivery notice, or a payment result).

2. How we use your information

We use personal information to:

  • process, fulfil, deliver and, where needed, return or refund your order;
  • communicate with you about your order, a delivery, a claim, or an enquiry;
  • handle consumer guarantee, warranty, returns and fraud assessments, including inspecting photos and delivery records;
  • meet our legal, tax and accounting obligations, and deal with disputes, chargebacks or regulators;
  • operate, secure and improve our website and store; and
  • send you marketing about our products and offers only if you have asked us to, or if the law otherwise allows it. You can opt out at any time by using the unsubscribe link in an email or by contacting us.

We do not sell your personal information.

3. Who we share it with

We may share personal information with:

  • our Australian fulfilment partners and suppliers (currently including Dropshipzone, and any other supplier we use to fulfil an order) so they can pack and send your order, or handle a return or warranty assessment;
  • couriers and delivery providers, to deliver, track or collect an order;
  • Shopify, which hosts this store and helps process orders and payments;
  • payment providers that process your payment or a refund;
  • manufacturers or their authorised service agents, where that is needed to assess or honour a warranty or consumer guarantee claim;
  • email and customer-service tools we use to write to you;
  • marketing and advertising platforms you interact with through our site or our ads, which may include Google, Meta (Facebook and Instagram), Pinterest, TikTok and Microsoft, where those tools are in use; and
  • professional advisers, insurers, or government authorities where the law requires or allows it, or to protect our legal rights.

These organisations may only use the information to provide their service to us, or as the law allows.

Our store is hosted by Shopify. Shopify and some of the other providers above may store and process your information on servers outside Australia, including in the United States and other countries. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.

4. Cookies and similar technologies

Our website uses cookies and similar technologies so that the site can function (for example, to keep your cart and checkout working), to understand how the site is used, and, if you have not opted out where the law gives you that choice, to measure and improve our advertising.

You can adjust cookie settings in your browser. Blocking some cookies may stop parts of the site, including the cart and checkout, from working properly.

5. How we hold and protect it

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes using a secure checkout and limiting access to order information to people who need it to do their job.

No method of transmission or storage is completely secure. Please keep any account password confidential.

We keep personal information only for as long as we need it for the purposes above, or as the law requires (for example, tax and transaction records).

6. Access, correction and complaints

You can ask us for access to the personal information we hold about you, or to correct it, by emailing info@mcmprogroup.com or writing to us at the address below. We will respond within a reasonable time. In some cases the Privacy Act allows us to refuse access, and if we do we will explain why, unless the law prevents us from doing so.

If you have a privacy complaint, please contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

7. Changes

We may update this policy from time to time. The updated policy will be published on this page with a new "Last updated" date.

8. Contact us

The Callighan Store
MCM PRO GROUP PTY LTD (ABN 37 628 881 167)
14-16 Murray St, Northmead NSW 2152
Email: info@mcmprogroup.com
Phone: 0401 368 578